Call your insurance representative or company. Most insurers have a 24-hour claims service. Be as detailed as possible when providing information.
List all damaged or destroyed items. If possible, assemble proofs of purchase, photos, receipts and warranties. Take photos of damage incurred and keep damaged items, unless they pose a health hazard. Keep all receipts related to clean up and living expenses if you’ve been displaced. Ask your insurance representative about what expenses you may be entitled to and for how long.
If you do not know the name of your insurer or your insurance representative, contact Insurance Bureau of Canada’s Consumer Information Centre at 1-844-2ask-IBC.
TIP: For more information on insurance claims, additional supports, restoration and cleaning, download the What to do after a fire guide (PDF).
